Refund and Returns Policy

Return & Refund Policy

Once an order is confirmed, no return or refund requests will be accepted.

However, we are happy to assist you in the following situations:

1. Damaged / Missing / Spoiled Products / Wrong Products

  • If you receive a damaged product, we will gladly replace it after verification. The Product-Parcel Image must be shared immediately, once the parcel is received for verification.
  • In the case of shipments with multiple items, only the affected product will be eligible for replacement.
  • If a product is missing, we will resend the missing item. Refunds will not be applicable in such cases.

2. Spoiled Product Disclaimer

Our products are 100% natural and handmade. Due to this, variations in taste, texture, colour, or aroma may occur.

  • Such natural variations do not qualify as defects.
  • Returns will not be accepted for these reasons.
  • We ensure the use of high-quality natural ingredients with no compromise in production.

3. Replacement & Refund Process

  • All replacement/refund requests will be subject to proper investigation.
  • We assure a fair resolution in all genuine cases.

4. Support & Response Time

For any concerns, please contact us via email.
All queries will be responded to within 24–48 hours, and full assistance will be provided.

5. Contact

Email: mumlicioushomemades@gmail.com